Return & Refund Policy – Zenvora

At Zenvora, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

Returns are accepted only in the following cases:

• The product received is damaged or defective.
• The customer has received a wrong or incorrect product.

Returns will not be accepted for any other reason, including change of mind, product no longer required, personal preference, or simply not liking the product.

Eligible return requests must be raised within 7 days from the date of delivery.

The product must be returned in its original condition and packaging, along with all accessories, tags, manuals, and invoices (if applicable).

2. Non-Returnable Items

Returns are not accepted for:

• Products that are not damaged, defective, or wrong.
• Products damaged due to misuse, improper handling, or accidental damage by the customer.
• Products with missing parts, accessories, or original packaging.
• Personal care or hygiene products that have been opened or used.
• Customized or personalized products.
• Products marked as non-returnable on the product page.
• Returns requested due to change of mind, personal preference, or any other reason unrelated to a damaged, defective, or wrong product.

3. Damaged, Defective or Wrong Product

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with:

• Order Number
• Photos of the product
• Photos of the package
• Unboxing video (if available)

After verification, Zenvora will arrange a replacement or refund, as applicable.

4. Return Shipping

For an approved return due to a damaged, defective, or wrong product, Zenvora will arrange return shipping, subject to verification and approval.

5. Refund Process

Once the returned product is received and passes inspection:

• Refunds will be processed within 5–7 business days.
• Online payments will be refunded to the original payment method.
• For Cash on Delivery (COD) orders, the refund will be processed to the customer’s bank account or UPI after the required details are provided.

6. Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled. Customers may request a return only if the delivered product is damaged, defective, or wrong, subject to this policy.

7. Return Approval

All return requests are subject to verification and approval.

Zenvora reserves the right to reject any return request where the product is not damaged, defective, or incorrect, or where the return does not meet the conditions of this policy.

8. Contact Us

For any return, refund, or cancellation request, please contact us:

Email: zenvora01store.myshopify@gmail.com

Thank you for shopping with Zenvora. We are committed to delivering your orders quickly and safely across India.

Order Processing

• Orders are processed within 1–2 business days after order confirmation or payment verification.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• In rare cases, processing may take longer due to high order volume or product availability.

Shipping & Delivery

• We currently ship only within India.
• Most orders are delivered within 3–7 business days after dispatch.
• Delivery time may vary depending on your location, courier partner, weather conditions, or other unforeseen circumstances.
• While we strive to deliver within the estimated time, delays beyond our control may occasionally occur.

Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout before payment.
• Free shipping offers, when available, will be clearly mentioned on our website.

Order Tracking

• Once your order has been shipped, you will receive tracking details via SMS, email, or WhatsApp (where applicable).
• You can use the tracking number to monitor your shipment.

Failed Delivery

If the courier is unable to deliver due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us. Additional shipping charges may apply for re-delivery.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the product and package. We will review your request and provide an appropriate resolution according to our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping, please contact us:

Zenvora

Email: Zenvora01-store.myshopify@gmail.com

Once your order ships, you'll receive a tracking number via email. You can track your package using this number on our website or the carrier's site.

Yes, we offer Cash on Delivery for orders within India. Simply select COD at checkout.

You can cancel your order within 24 hours of placing it. After that, if the order has shipped, you'll need to initiate a return once you receive it.

If you receive a damaged or incorrect item, please contact us within 48 hours with photos. We'll arrange a replacement or full refund immediately.

Privacy Policy

Last updated: July 31, 2026

At Zenvora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or purchase products from our store.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

When you use our website, we may collect:

• Full Name
• Mobile Number
• Email Address
• Billing Address
• Shipping Address
• Payment Details (processed securely through trusted payment partners)
• IP Address
• Browser and Device Information
• Order History
• Communication with our customer support

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Send order confirmations and tracking updates
• Process refunds and returns
• Improve our website and services
• Prevent fraud and unauthorized transactions
• Comply with legal requirements

Payment Information

Online payments are processed securely through trusted payment gateways such as Razorpay. We do not store your debit card, credit card, or UPI PIN information.

Order Fulfillment

Some products sold on Zenvora are fulfilled by our trusted logistics and fulfillment partners, including Deodap. To complete your order, your shipping details may be shared only with the fulfillment partner responsible for delivery.

Cookies

We use cookies and similar technologies to:

• Improve website performance
• Remember your preferences
• Measure website traffic
• Show relevant advertisements

You can disable cookies through your browser settings.

Sharing of Information

We do not sell or rent your personal information.

Your information may only be shared with:

• Shopify
• Razorpay
• Shipping & logistics partners
• Deodap (for order fulfillment)
• Government authorities when legally required

Data Security

We use secure technologies to protect your personal information. While we take reasonable precautions, no online transmission can be guaranteed to be 100% secure.

Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information (subject to legal requirements)
• Contact us regarding privacy concerns

Children’s Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated date.

Contact Us

Zenvora

Email: Zenvora01-store.myshopify@gmail.com